At BeLumus, your satisfaction is at the heart of what we do. We want you to feel confident and delighted with every purchase.

Unopened Products

• Returns are accepted within 15 days of purchase.

• A full refund will be issued once the item is received in it’s original, unopened condition.

Opened or Gently Used Products

• Due to the nature of skincare and for your safety, we cannot accept returns on open products.

Damaged or Incorrect Orders

• If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

• We will make it right inmediately with a replacement or full refund.

How to Begin a Return

Simply reach out to our Customer Care Team at orodriguez@belumus.com with your order number, and we’ll guide you through the process.

Because glowing skin is personal, we ensure every step of your shipping experience with BeLumus feels effortless, elegant and worry-free. .